Access Maintain is your central hub for managing maintenance tasks within your unit. By understanding the key features available to Unit Users, you can raise orders quickly, track progress, review visit details, and communicate effectively with contractors and Head Office.
Use the sections below to raise new jobs, monitor open orders, view contractor updates, and access key unit information.
Login process
If you are new to Access Maintain, this section walks you through the first-time login process so your account is set up securely and you can begin using the system.
What you will do:
Log in to Access Maintain for the first time.
Verify your email address and create a secure password.
Reset your password if required after verification.
Navigate the unit view
The unit view is your main workspace once you are logged in. From here, you can manage all maintenance activity at your site, raising orders, tracking progress, reviewing contractor updates, and accessing key site information. Use the sections below to explore each area in detail.
Raising orders
As a unit user, you can raise and manage a variety of order types directly from your unit view. Use the links below to learn how to place, manage, and assign jobs.
In this section, you will learn how to:
Manage orders, place new callouts, update existing ones, or cancel orders when needed.
Place a supply-only order when parts are needed without a contractor visit.
Raise odd jobs for smaller, ad hoc maintenance tasks.
Allocate an in-house job to an engineer when using internal resources.
View open and completed orders, including contractor notes and visit details.
Log visits where required and check contractor attendance.
View order notes to track key actions and communications on an order.
View completed and cancelled orders for a record of finished or closed jobs.
Communicate with Head Office
Staying on top of messages and updates from Head Office is an important part of your role as a unit user.
In this section, you will learn how to:
Mark messages as read in your site view to keep your inbox up to date.
Understand your unit details
Your unit details page gives you a snapshot of key information about your site, including assets, documents, and historical activity.
In this section, you will learn how to:
View your unit details, including site information, assets, and documentation.