An order moves into Queried status when the price has been sent back to the contractor for review. This indicates that the cost is under dispute or needs clarification before the order can proceed. Depending on the workflow, the order may sit with the contractor, an administrator, or head office staff until the query is resolved.
To action a queried order, follow the steps below:
From the Main page, go to Orders to Action.
Click Queried Orders.
Select the order and click Re-submit.
Either provide a justification for the original price or adjust and reduce the cost as required.
📌 Note: Once resubmitted, the order will be sent back to the managers to verify. They can then approve or query the order further.