When a quoted order has already been approved, there may still be situations where further details or clarification are needed before it can progress. Querying the order removes it from the approved workflow and returns it for review, giving the contractor the opportunity to provide the missing information.
Query the order from the unit view
Locate the approved order and raise the query from the unit view.
From the required Unit View, open Completed orders.
Click the Quotes tab and select the required order.
Click Query.
Once queried, the order status will change to To be audited. The order must then be actioned in the Admin area before it can be sent back to the contractor.
Send the order back to the contractor
Once the order is in the audit queue, return it to the contractor from the Admin area.
From the Admin area, open the Audit section.
Click Manage queried orders.
Select the required order.
Click Query to return the order to the contractor for additional details.
Once sent back, the contractor will be able to provide the missing information before the order progresses further.