When a quoted order has already been approved, there may still be situations where further details or clarification are needed. Querying an order removes it from the approved workflow and returns it for review.
Query the order from the unit view
From the required Unit View, open Completed orders.
Click the Quotes tab and select the required order.
Click Query.
The order status will change to To be audited. At this point, the order must be actioned in the Admin area before it can be sent back to the contractor.
Send the order back to the contractor
From the Admin area, open the Audit section.
Click Manage queried orders.
Select the required order.
Click Query again to return the order to the contractor for additional details.
This process ensures any unclear or incomplete information is addressed before the order progresses further.