You can reset your own password in Access Maintain. If you are a head office or admin user, you can also reset passwords on behalf of contractors.
To ensure the correct email address is used for a reset, refer to the following locations in the system:
Unit email address - Found in Add/Edit Units
Head office user - Found in Add/Edit Users
Contractor - Found in Add/Edit Contractors. Also, check their main account username.
Additional contractors - Can only be managed by the contractor's head office
📌 Note: All users who log in via email can reset their own passwords.
Reset your password as a unit or head office user
Follow the steps below to reset your own password.
Go to go.accessacloud.com.
Click Forgot your password?
Enter your email address.
Click Send me the link.
📌 Note: Password reset emails are sent from [email protected]
Reset a contractor's password
Follow the steps below to assist a contractor with a password reset.
Go to your login page. The URL is usually in the format: https://companyname.pronett.co.uk
Enter the contractor's email address.
Click Forgot your password?
Click Reset.
The contractor will receive an email with reset instructions.
📌 Note: Password reset emails are sent from [email protected]. Contractors can also reset their own passwords using the same steps.
Reset a contractor engineer's password
Follow the steps below to reset an engineer's password from the contractor's main account.
From the Main page, click Users / Engineers.
Select the required engineer or user.
Click Reset Password.
A new temporary password will be generated. Send this to the engineer directly.
Click Confirm.
📌 Note: When the engineer logs in with the temporary password, they will be prompted to set a new password.