As a contractor, you can manage your own team by adding new users or engineers directly from the portal. This ensures the correct personnel have access to manage or complete jobs through Access Maintain.
⚠️ Warning: Only contractor Head Office users can add or remove other users on the account.
Add a new contractor Head Office user
Follow the steps below to create a new Head Office user on your contractor account.
Log in to Access Maintain as a contractor.
Click Users/Engineers from the main menu.
Select the Active users tab.
Click Add user.
Enter the name and email address.
Click Save.
📌 Note: The user will receive an activation email with a link to set their password.
Add a new engineer
Follow the steps below to add a new engineer to your contractor account.
Click Users/Engineers from the main menu.
Select the Active Engineers tab.
Click Add New Engineer.
Enter the forename, surname, and phone number.
Click Save.
Share the account details with the engineer.
📌 Note: On first login, the engineer will be prompted to set a new secure password.
Mobile number already in use
If you see the message 'This Username/Mobile Telephone Number is already in use', the mobile number is already linked to another user in the system.
This may happen if the engineer is already registered under a different contractor account or profile.
To resolve this, use a different mobile number or contact support to check if the engineer should be reassigned to your account.