If a recall cannot be placed for a completed order, it is typically due to the system’s restricted time window for raising recalls.
Recalls are intended for re-attendance to remedy a previous failed repair or issue, and can only be raised within a defined number of days after the original order was completed.
Check or update the recall setting
To check or update this setting:
Go to Admin, then click Contractor Settings.
Select the Response Times tab.
Unlock the screen by clicking the padlock icon.
Enter the number of days in the Recalls following completed works can be raised within field.
⚠️Important: Verify the number of days permitted for recalls and confirm that the completed order falls within this period; if it does not, the system will block the recall. Adjusting this setting allows you to define the recall window and ensure follow‑up visits can be scheduled when needed.