When placing a callout, the response time for the contractor is selected from a list. These response times can be configured centrally for each equipment type.
To update response times, please follow the steps below:
From the Admin area, click Unit Settings.
On the right side, click Responses / Asbestos tab.
Unlock the green padlock
icon.Select the response times required for each equipment type.
Click Save.
📌 Note: Emergency response times usually carry a higher cost. Removing the emergency option for non-critical equipment can help avoid unnecessary charges.