Access Maintain allows you to manage response times for individual equipment types. Response times define how quickly contractors or in-house teams are expected to respond to specific issues, helping ensure service levels and compliance standards are met. Administrators can update existing response times or add new ones for each equipment type within the unit settings.
To edit or configure response times, follow the steps below:
From the Admin area, click Unit Settings.
Select the Responses/asbestos tab.
Unlock the green padlock
icon.Select or clear the relevant checkboxes to update the equipment response times.
Click Save.
Once saved, the updated response times apply to the selected unit, ensuring that contractors or in-house teams work to the correct service expectations for that equipment type.