📌 Note: These settings apply to all contractors. If you need to update the settings for only specific contractors, it is recommended to contact them directly so they can manage their own response times. This helps ensure all orders have accurate response times.
In the response time settings, you can adjust the emergency response time as well as the non-emergency response tiers. The non-emergency response has three tiers:
Tier 1: 24 hours (next day)
Tier 2: 48 hours to 5 days
Tier 3: 5 days to 20 days
These ranges can be customised according to your requirements.
You can also set the working hours for the units, which define when the contractor’s out-of-hours (OOH) period starts and ends. For example, if a unit’s working hours are from 8:00 AM to 6:00 PM, then the contractor’s out-of-hours time will run from 6:00 PM until 8:00 AM the next day.
Update out-of-hours time
Go to the Admin area
Click Contractor Settings
Click Response Times
Click the padlock icon to unlock the screen
Adjust the Contractors' out-of-hours working (Mon–Fri) field
Click Save
Update the default quotation response time
You can set a default time limit for how long contractors or suppliers have to respond to a quote request.
Go to the Admin area
Click Contractor Settings
Click Response Times
Click the padlock icon to unlock the screen
Edit the field Quotations to be returned within default time of? (days) and enter the required number of days.
Click Save.
Once updated, all new quote requests will use the revised default response time.