Contractors can request an increase in costs, known as extras, on approved quoted works orders when the Extras setting is enabled. These requests are reviewed by the customer and can be approved or declined. If a request is declined, the contractor cannot submit another extras request for that order, and a new quote request must be raised for any further charges.
To allow contractors to submit extras, please follow the steps below:
From the Admin area, click Contractor Settings.
Unlock the green padlock
icon.Set Can contractors request 'extras' on quoted works orders? to Yes.
Click Save.
Once enabled, contractors can request extras on any quoted works order that is at the Approved status. These orders will then appear in the Extras for Approval section of Completed Orders.