Troubleshooting
Resolve common contractor issues.
By Rubin and 1 other2 authors6 articles
- Use a tablet to log in as a contractorAccess your contractor account on a tablet by switching your browser to desktop site view.
- Troubleshoot the contractor not listed when raising an orderVerify what's causing a contractor not to be displayed when raising any type of orders.
- Troubleshoot contractor loginYou can troubleshoot the login as a contractor by checking the login link.
- Unit manager is unable to log jobsUpdate unit manager permissions so they can place callouts, submit quotes, and authorise orders.
- Unable to allocate an engineer to a PPO as a contractorManage supply-only orders by recognising they exclude labour and re-raising the order with labour costs if engineer allocation is required.
- Contractor unable to mark messages as readControl contractor unread message notifications and understand how messages read outside the main account are updated overnight.