Troubleshooting
Resolve common contractor issues.
By Rubin and 1 other2 authors6 articles
Use a tablet to log in as a contractorAccess your contractor account on a tablet by switching your browser to desktop site view.
Troubleshoot the contractor not listed when raising an orderVerify what's causing a contractor not to be displayed when raising any type of orders.
Troubleshoot contractor loginYou can troubleshoot the login as a contractor by checking the login link.
Unit manager is unable to log jobsUpdate unit manager permissions so they can place callouts, submit quotes, and authorise orders.
Unable to allocate an engineer to a PPO as a contractorManage supply-only orders by recognising they exclude labour and re-raising the order with labour costs if engineer allocation is required.
Contractor unable to mark messages as readControl contractor unread message notifications and understand how messages read outside the main account are updated overnight.