Planned Maintenance Visit (PMV) fees are usually approved in advance, so the cost of parts should not change once the contract is agreed. Any extra charges related to parts or repairs that fall outside of the original scope should be added as remedial works instead.
However, if you prefer to handle all parts through remedial works, even those used during the visit, you can adjust the contract setting to reflect this. This is useful if you want to keep the contract pricing fixed and separate from parts usage.
To update this setting, follow the below steps:
Go to the Admin area then select PMV Contracts.
Click into the relevant PMV contract.
Scroll to the Contract details section.
Click the padlock icon to unlock editing.
Update the setting Are the costs of parts included within the contract.
Click Save.