In Access Maintain, a message is marked as read-only when it is opened by a unit user. This ensures the system records that the unit has acknowledged the contractor’s message, rather than marking it as read when viewed by other roles such as head office staff.
To mark a message as read, please follow the steps below:
From the Unit View, click Messages.
Select the orders that contain contractor messages.
Click Notes to open and read the message.
Once the message is opened by a unit user, the system automatically marks it as Read.
📌 Note: Messages opened by head office users are not marked as Read. Only messages viewed by unit users through the Notes section will update the status.