If the wrong floor plan appears when raising a callout, for example, showing a head office layout instead of a store layout, it usually means the brand type on the unit is set incorrectly. The brand type controls which floor plan is used, so if it is not set correctly, the system may show the wrong plan.
To update the brand type for a unit and correct the floor plan, follow these steps:
Go to the Admin area.
Select Add/Edit Units.
Click on the Unit that needs the floor plan updated.
Unlock the green padlock.
In the Brand Type drop-down list, choose the correct brand type
For example, The Botanist.
Click Save.
📌 Note: Once the correct brand type is selected, the appropriate floor plan will display for the unit when raising future callouts.
Create a new brand type
If no brand type meets the needs, you can create a new brand type.
To create a new brand type, please follow the steps below:
Go to the Admin area.
Click Settings next to Unit Details.
Click on the Units Types / Brands tab.
Unlock the green padlock.
Click Add Unit Type / Brand.
Enter the Name for Unit Type/Brand.
Select Virtual Unit type from the dropdown menu.
Click Save.