As a contractor, you can monitor your own performance in Access Maintain through the KPI (Key Performance Indicators) area. This provides visibility of how well the service meets expectations across different types of work, such as callouts, quotations, supply-only orders, and PMV visits.
Reviewing these KPIs helps you understand which areas are performing well and where improvements may be needed.
View contractor KPI statistics:
From the Help & How to Use menu, click KPIs.
Select the type of performance review you want to view:
Reactive Callouts – measures performance on response times and completion of urgent jobs.
Quotes – tracks turnaround times and approval rates on submitted quotations.
Supply Only – shows performance for supply-only orders, such as delivery times and completion.
PMV orders – reviews performance on planned maintenance visits.
📌 Note: The KPIs are automatically calculated by the system and give a clear, up-to-date view of their performance against agreed standards.