Contractors can request an increase in costs (known as extras) on approved quoted works orders once the extras setting is enabled. These requests are reviewed by the customer and either approved or declined. If declined, the contractor cannot submit another request on the same order a new quote request must be raised for any additional charges.
To submit an extras request, follow the steps below:
From the Main page, click on Completed Orders.
Click All Approved.
Select the relevant works order.
Click Extras.
Enter the increased cost of labour and/or parts to update the total cost.
Click Next.
Enter a description or justification for the additional costs.
Click Confirm.