You can control whether users receive email notifications for releasing or authorising quotes and orders. Only users with admin permissions can update these settings, and some options may be locked depending on the user's role within a unit. If you do not have admin access, contact your system administrator.
Change email notification settings for a user
Follow the steps below to update the email notification settings for a user.
From the Admin area, click Add/Edit Users.
Select the profile of the user you want to update.
Unlock the green padlock
icon.Locate the following settings and select or clear the checkboxes as required:
User to receive email notifications for releasing quotes or orders?
User to receive email notifications for authorising orders?
Click Save.
📌 Note: If the settings are greyed out, the user is likely part of a support team within a unit. Users in the Ops Support Team or Property Team are required to receive certain notifications, so these options cannot be changed.
Update notifications for users in a support team
If the user is in a support team and you need to update their notification settings, you must remove them from the team first.
⚠️ Important: Only remove users from a support team if they no longer require support team access, as this will change their permissions.
From the Admin area, click Add/Edit Units.
Select the relevant unit.
In the Support Team section, check whether the user is listed in the Ops Support Team or Property Team.
Unlock the green padlock
icon.Remove the user from the team if appropriate.
Click Save.
Once removed, return to the user's profile and update the notification settings following the steps in the section above.
If the settings are still unavailable and the user is not part of a support team, raise a support ticket and reference this article so the support team can investigate further.