You can control whether users receive email notifications for releasing or authorising quotes and orders in Access Maintain. Only users with admin permissions can update these settings, and some options may be locked depending on the user’s role within a unit. If you do not have admin access, contact your system administrator.
Change email notification settings for a user
From the Admin area, click Add/Edit Users.
Open the profile of the user you want to update.
Unlock the green padlock
icon.Locate the following options:
User to receive email notifications for releasing quotes/orders?
User to receive email notifications for authorising orders?
Clear or select the checkboxes as required.
Click Save.
📌 Note: If the settings are greyed out, the user is likely part of a Support Team within a unit. Users in the Ops Support Team or Property Team are required to receive certain notifications, so these options cannot be changed.
Update notifications for users in a Support Team
If the user is in a Support Team and you want to enable or disable notifications, you must remove them from the team first.
From the Admin area, click Add/Edit Units.
Select the relevant unit.
In the Support Team section, check whether the user is listed in the Ops Support Team or Property Team.
Unlock the green padlock
icon.Remove the user from the team if appropriate.
Click Save.
⚠️ Important: Only remove users if they no longer require Support Team access, as this will change their permissions.
Once the user has been removed from the Support Team, return to their profile and update the notification settings.
If the settings are still unavailable and the user is not part of a Support Team, please raise a support ticket and reference this article so the support team can investigate further.