If a payment certificate has been issued to a contractor without matching the defined financial period dates, the most common cause is an incorrect payment processing frequency. This setting controls how often certificates can be generated, such as weekly, monthly, or in line with financial periods. Keeping this configured correctly ensures accurate reporting and alignment with your organisation's financial cycle.
To review or update the payment processing frequency, follow the steps below:
From the Finance area, click Payment Processing Settings.
Unlock the green padlock
icon.Under Payment processing frequency, select one of the following options from the drop-down:
Weekly
Periodically
Monthly
Click Save.
🤓 Tip: Make sure the selected frequency matches your organisation's financial period structure to avoid discrepancies when issuing payment certificates.