If a payment certificate has been issued to a contractor without matching the defined financial period dates, the most common cause is an incorrect payment processing frequency. This setting controls how often certificates can be generated, such as weekly, monthly, or in line with financial periods. Keeping this configured correctly ensures accurate reporting and alignment with your organisation’s financial cycle.
To review or edit the payment processing frequency, follow the steps below:
From the Finance area, click Payment processing settings.
Unlock the green padlock
icon.Open the drop-down menu under Payment processing frequency.
Select one of the required options:
Weekly.
Periodically.
Monthly.
Click Save.
🤓 Tip: Ensure the selected frequency matches your organisation’s financial period structure to avoid future discrepancies when issuing payment certificates.