New features
Custom attendance fees by callout tier
Rate cards now support different attendance fees per callout tier, giving you greater control over costs for emergency and non-emergency callouts.
You can now:
Set different Arrival Fees per response tier
Set different Labour Rates per hour per tier
Automatically calculate the Callout Cost based on the configured values
Please read further on how to update contractor rates.
File attachments on maintenance orders
You can now upload photos and documents directly to maintenance orders via the API. This allows users to attach visual evidence of faults, damage, or supporting documentation before a contractor attends.
Enhancements include:
Upload photos and documents.
Supported file types: jpg, jpeg, png, gif, pdf, doc, docx
Maximum file size of 10MB per file
File validation using both extension and MIME type checks
Automatic virus scanning before storage
Secure file storage with appropriate access controls
Structured response including attachment metadata and download link
Support for MaintainIdentity and AccessIdentity authentication
Please read further on the API Documentation
Equipment problem lookup
A new API endpoint allows you to retrieve the configured list of problems for a specific equipment type when raising a maintenance order.
This enables:
Dynamic population of the Problem selection step
Alignment with unit configuration and equipment setup
Visibility of flags such as supply-only, warranty, emergency allowance, and in-house eligibility
More accurate and guided order-raising workflows
Please read further on the API Documentation
Bug fixes
GL code assignment on mobile orders
Resolved an issue where orders raised via mobile were not consistently assigned to the correct GL code.
Orders raised via mobile are now automatically assigned to the correct GL code based on the selected equipment category, ensuring accurate financial coding and cost allocation from the point of creation.