If an order that includes priced parts does not appear on the expected payment certificate, it may be held by an audit setting that delays when these orders are processed. This setting is designed to temporarily hold orders with priced parts before they are included in a payment certificate.
To check the audit setting, please follow the steps below:
From the Admin area, click Audit Settings.
Locate the option Parts priced orders held for (number of days).
If this setting is enabled, and for example set to 14 days, any order containing priced parts will remain in the audit area for 14 days before being included in a payment certificate. This allows time for any reviews or adjustments to be made.
After the holding period has passed, the order will be included on the next available payment certificate.