Tiers are used to define levels of responsibility within the Ops Support Team and Property Team. Each tier can be assigned to a user group, helping you control who is responsible for different levels of operational or property support. This provides a structured and consistent approach to managing support across sites.
Follow the steps below to add a new tier:
From the Admin area, click User Settings.
Select either of the options depending on where you want to add the tier:
Property team tab.
Ops support team tab,
Unlock the green padlock
icon.Enable a tier by selecting an available tier option.
Enter the tier name and acronym, then select the user group that will be assigned to the tier.
Click Save.
Once saved, the new tier will appear in the Support team tab for each site, where it can be referenced or applied as needed.
📌 Note: Access Maintain supports a maximum of four tiers for each team. Additional tiers cannot be added beyond this limit.