Tiers define levels of responsibility within the Ops Support Team and Property Team. Each tier is assigned to a user group, helping control who is responsible for different levels of operational or property support across sites.
Follow the steps below to add a new tier to either support team.
From the Admin area, click User Settings.
Select the relevant tab for the team you want to update:
Property team
Ops support team
Unlock the green padlock
icon.Enable a tier by selecting an available tier option.
Enter the tier name and acronym, then select the user group to assign to the tier.
Click Save.
Once saved, the new tier will appear in the Support team tab for each site.
📌 Note: A maximum of four tiers is supported for each team. Additional tiers cannot be added beyond this limit.