You can place an order on hold if it should not be progressed immediately, for example, when waiting for more information, authorisation, or contractor confirmation. Setting the status to On hold prevents the order from being released until the issue is resolved.
To set an order to On hold, follow the steps below:
From the Group area, click Release callouts.
Select the required order.
Click the On-Hold and choose the appropriate reason from the list.
Click Finish.
🤓 Tip: If none of the standard reasons apply, select Free field. This lets you enter a custom message explaining why the order is on hold.