In Access Maintain, an order may move into Queried status when the price is sent back to the contractor for review. This status indicates that the cost of the order is under dispute or needs clarification before it can proceed. Depending on the workflow, the order may sit with the contractor, an administrator, or head office staff until the query is resolved.
To action the queried order as a contractor, please see the steps below:
From the main page, go to the Orders to Action section.
Click Queried Orders.
Select the order and click Re-submit.
Either provide a justification for the original price or adjust and reduce the cost as required.
📌 Note: The order will go to the customer to review the justification and approve it.