If a Head Office user is unable to authorise an order, even though their authorisation limit is higher than the order value, the issue may be caused by the user group setting under Budget Management in the Finance area.
To resolve this, check and adjust the configuration by following these steps:
Go to the Finance area in Access Maintain.
In the bottom right corner, click Budget Management.
Within the Capital/Revenue Budget tab, click Edit.
Unlock the screen by clicking the padlock icon.
In the field called Final Authorisation By, review the dropdown and select the appropriate user group setup.
Click Save to confirm your changes.
📌Note: Ensuring that the correct user group is selected allows Head Office users to authorise orders in line with their authorisation limits.