If a Head Office user is unable to authorise an order despite their authorisation limit being higher than the order value, the issue is likely caused by the Final Authorisation By setting under Budget Management in the Finance area.
To resolve this, follow the steps below:
From the Finance area, click Budget Management in the bottom right corner.
Select the Capital/Revenue Budget tab and click Edit.
Unlock the green padlock
icon.In the Final Authorisation By field, select the correct user group from the dropdown.
Click Save.
📌 Note: Selecting the correct user group allows Head Office users to authorise orders in line with their authorisation limits.