When changing the account code on a quote, you may see the following error:
'There are no equivalent problems available for this order to be assigned to. Please create a new problem with the correct account type and then try again.'
This error occurs because the system cannot find a valid problem type that matches the account code you are trying to apply. The configuration for problem types and account codes will need to be reviewed to resolve this.
If you see this error, contact us and include the following details:
The order number where the error appears
The account code you attempted to apply
Providing both details will help the support team investigate the setup and resolve the issue as quickly as possible.