If you are unable to raise an order for Coffee Machines or Lifts, it is likely due to how these specific work types are configured within Access Maintain.

Unlike general maintenance categories, orders for Coffee Machines and Lifts are linked directly to the Asset Management.

This means that an asset must be present and recorded on the site before an order can be raised.

The system uses the asset record to determine the location, maintenance history, and other key details required to process the order correctly.

To resolve this issue, we recommend ensuring that a valid asset is added for the Coffee Machine or Lift at the relevant site.

See how to edit and manage assets.

Once the asset is in place, you will be able to raise an order for the corresponding work type as expected.