When changing the account code on a quote, you may encounter the following error message:
There are no equivalent problems available for this order to be assigned to. Please create a new problem with the correct account type and then try again.
This error occurs because the system cannot find a valid problem type that matches the account code you are trying to use. In these cases, the configuration for problem types and account codes needs to be reviewed to ensure the correct options are available for your quote.
If you see this error, contact us and include the following details:
An example order number where the error appears
The account code you attempted to apply
This information will allow the support team to investigate the setup, confirm if the correct problem types are available, and resolve the issue more quickly.
📌Note: Providing both the affected order number and the account code will help speed up the investigation process.