If you are trying to open Access Maintain through Access Evo and encounter a grey or blank screen, or an error preventing the system from loading, follow these steps to troubleshoot the issue:
Close Access Maintain from Access Evo completely, then try reopening it.
Use Google Chrome, which is the recommended browser for Access products.
Clear your browser cache.
Log in from another computer or laptop to see if the issue persists.
Contact your internal IT team to check for any known network issues.
Make sure 3rd party cookies are not blocked in your browser.
Access Evo error - An Error occurred whilst processing your request
Make sure you're using Google Chrome, and check if your browser settings are blocking third-party cookies, as this could be the reason behind the error. You can check this by following the steps below:
In the top right of your browser, click the three-dot menu.
Click Settings, then select Cookies and site permissions.
Click Manage and delete cookies and site data.
Disable Block Third-party Cookies.
Clear your browser cache
Cookies are small files created by websites you visit, and your browser’s cache helps pages load faster. While both improve browsing performance, they can occasionally cause issues with websites or applications. Clearing them periodically helps ensure everything continues running smoothly.
Clearing your cache and cookies will remove stored website data, which means you may need to sign in again on some sites. Pages may also load slightly slower the first time as images and content are downloaded again.
Clear cookies in Chrome
Open Chrome.
Click the three-dot menu in the top-right corner.
Go to More tools and select Clear browsing data.
Click the Advanced tab.
Set the time range to All Time.
Select Cookies and other site data, and Cached images and files.
Click Clear data.
Close the browser and open it again.
Clear cookies in Microsoft Edge
Click the three-dot menu in the top-right corner.
Select History, then click the three-dot menu again within the History panel.
Click Clear browsing data.
Choose All Time as the time range.
Select Cookies and other site data, and Cached images and files.
Click Clear now.
Close the browser and open it again.
Clear cookies in Safari (macOS)
Open Safari.
Click Safari in the top menu and select Clear History.
Choose All History.
Click Clear history to remove cookies and cache.
Quit and reopen Safari.